Once upon a time, long ago in a land far, far away... It’s a classic start of the most mesmerizing stories that once seemed so real to us. What would you have done with your three wishes had you found Aladdin’s magic lamp? Come on, I know at some point i ...
Changing Employee-Experience One Teabag at a Time
The other day I saw a quote pop up on Linkedin, If I recall correctly, it was one from Simon Sinek, and part of it said the following “life is beautiful because of the people we meet,” and I couldn’t agree more. So I try to squeeze the wave of thoughts th ...
Always Stay Humble & Kind
This week it struck like lightning. As I was riding the early morning train to Amsterdam and crossed the fields, the sunbeams hit my face as the music played softly in my ears. I experienced a moment of peace when the lyrics made everything fall int ...
Embrace The Good
For years now, I’ve been intrigued by a short article I read about an African tribe and how they deal with each other’s mistakes. I took a screenshot of it and have kept it on my phone ever since. In this African tribe, when someone broke a rule or made ...
The Essence of Loyalty
"Being a leader means creating a safe environment for staff to be who they truly are and give their best." Staff Commitment In my career, I have received a lot or commitment from my staff. They were determined to give all of themselves to me as a p ...
How To Be A Great Leader
Have you always wanted to know how to become a great leader? For many years people assumed that effective leaders were born with certain traits. Therefore, the majority of research focused on trying to answer the question "what is an effective leader"? Ma ...
Lost and not found: Hospitality at KLM
Traveling the world, my wife and I often use KLM, especially for specific destinations. Dutch pride, good service, decent food, value for your money and at the same time they often fly us non-stop to where we need to be! Unfortunately, we have seen an int ...
Rock the bus!
Rock the bus! Sometimes people from unexpected angles can make your day just by simply loving their job. The other day I had a short but sweet ride on a GVB bus in Amsterdam with a bus driver that rocked the bus.. It was December 5th 2018, a children’s h ...